Don´t find what your are looking for?

Send us a mail with your questions, if you need more information or if you are are looking for a diferent product

How to chose my size?

As all brands have the sizes slightly different, we incorporated a size guide on the presentation site of each brand or directly on the products page. If you are still unsure about your size or need further information, please do not hesitate to contact us at 0034/630721233 or send us a mail to  info@veganized.es.

 

How long does it take to get my order?

We are shipping with SEUR/DPD, for products on stock the delivery time is as followed:

  • Spain Mainland and Baleares  24/ 48 hours.
  • Ceuta  Melilla in between  24 y 72 hours.
  • Canarias  up to 5-8 days.
  • Countries Euro Zone  3 to 7 days.

 

How much cost the delivery service?

We like a Fair-shipping

In Spain Mainland and Baleares we have a flan rate of 6€. If your order is more than 80€ we ship for free.

To the majority of the countries of the Eurozone we have a flat rate of 10 EUR. If your order is more than 150 EUR we ship for free. Please contact us if your want to know if it is applied to your country as well. 

For Ceuta, Melilla. Canarias please contact us to give you the best quote  email: info@veganized.es

We are shipping with SEUR/DPD. The costs include shipping and packaging. 

What about returns?

You have 15 natural days from delivery on to return a product. If the size or the model does not fit, or simply you are not satisfied with the product you may change it for a different one or we return the funds..

For hygienic reasons we exclude for return underwear, bikinis and socks !

In case for returning a product, please contact us through the contact form or directly via email: info@veganized.es

The shipping costs for the return is on the clients behalf, only when it is an error of us we pay for it :-)

 

Is the payment secure?

Purchase at veganized is secured. We count on a secured payment methode provided by our bank. All confidential information of the cards is transmitted directly and encrypted (SSL) to the bank, who authorizes the payment. All communication processes through HTTPS.

You can identify that you are in a secured area, when you can see the closed lock in your internet explorer. 

Veganized reserves the right to change and modify the account details on what the client can make payments via transfers.  

Veganized in no case has access to your bank details or saves them on the server. For this reason you need to introduce any time you do a transaction in our shop for new your details. Therefore you have a double protection against fraud.